Store Policies

Terms and Conditions:  By placing an order you agree to the terms and conditions of the ordering information established by SBD, Inc.

Warranty:  All Phoenix Safes come with a full two-year manufacturers materials and labor warranty. Phoenix has a policy of constant improvement, and reserves the right to alter any part of the specification achieved in this website without notice. *Ratings are approximate only and may vary due to the area conditions and location. Please check with your underwriter. Prices, colors, and specifications are subject to change without notice. All weights and sizes are approximate.

Free shipping:  "Free shipping” offer is valid only for orders shipped within the continuous 48 U.S. states and does not include any special services (i.e. inside delivery, 24-hour notice, etc.). Standard truck shipment dock to dock service only. Drivers are not obligated to unload shipments from their trucks. If assistance is needed to unload, an inside delivery charge will be charged. Inside delivery available to locations with no more than 3 stairs or elevator access. Ask about inside delivery charges when ordering.  (RESIDENTIAL: Safes that weigh 108 pounds or less ship FREE via FEDEX and have no additional freight charges.)

Payment:  All major credit cards are accepted, however if you would like to establish a line of credit with SBD, Inc., please provide a copy of your credit references along with your purchase order or filled-out order form. A minimum order of $500 is required in order to establish credit.

Sales Tax:  9.75% tax will be added to orders shipped to Illinois. For tax exempt organization, please provide your tax exemption certificate information with your order.

Cancellations: Orders cancelled after shipment will be subject to 25% restocking fee and outbound and return shipping charges.

Receiving Shipments: When your order is delivered, it is important to make sure all cartons are inspected and counted. If for any reason material is damaged or not acceptable mark the receipt “damaged and refused.” Contact our Customer Service Department cs@sbdist.com immediately with information on all freight damage claims, which must be within 15 days of receipt of order.

Missing Parts: If you are missing parts, please contact our Customer Service Department cs@sbdist.com as quickly as possible. We will be happy to send the parts out immediately.

Returns:  If you need to return an item for any reason, please contact our Customer Service Department cs@sbdist.com for return procedures. Do not return an item without authorization. Unauthorized returns will not be accepted. Returns may be subject to a restocking fee and shipping charges. All returns must be in original packaging and in re-saleable condition.

Typographical Errors: In the event a product price or description has been entered incorrectly, SBD has the right to refuse or cancel an order. In the event your credit card has been charged, immediate credit will be issued.